Process control in Insurance
Context and goals
Our client is a French insurance company which works in partnership with several banks. Many protection and savings products built by our client are thus marketed by partner banks.
Our client asked us as part of an improvement process
of the process, which aims to:
- Reduce the processing time of files for the provision of funds for beneficiaries
- Comply with legislation in terms of deadlines and management of reimbursement files
- Control your operational process
Processing large volumes of data
Mind7 Consulting intervened to help control process performance on various business processes of the company. All the data entered by the counters of partner banks and agencies are centralized in a data warehouse.
The solution implemented by Mind7 Consulting made it possible to reconstruct the insurance processing processes and to detect by process mining the factors positively and negatively influencing the process performance (processing times, error cases, etc.). This makes it possible to identify concrete areas for improvement and good practices that can be generalized.
In addition, each partner bank branch that issues insurance products has a personalized dashboard for its branch showing the key indicators of the processing of the process. Our teams are involved in the entire program, whether upstream stages (framing, collection of needs, definition of business priorities), implementation of applications (data capture, analyze, visualizations, etc.) or downstream steps (support for users and managers, training, maintenance).
Effort and technologies
The project was carried out by agile iteration, with new functionalities deployed in production every three months, using Software AG’s PPM solution. The project lasted a total of one year.